Overview

Our returns policy lasts 30 days from the date you receive your order.

To qualify for a return under our standard returns policy, your product must be unused, unopened, in its original condition and in its original packaging.

For hygiene and safety reasons, opened or used personal care products cannot be returned under our change-of-mind policy.

To request a return, you will need your order number or proof of purchase.

This policy does not limit your rights under applicable South African consumer law.

Refunds

Once we receive and inspect your returned product, we will email you to confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Processing times may vary depending on your payment provider.

Late or missing refunds

If you have not received your approved refund, please check your bank account and contact your payment provider, as processing times may vary.

If you still need assistance, contact us at connect@avatane.com.

Sale items

Sale items may be returned in accordance with applicable consumer law. Change-of-mind returns for sale items are subject to the same eligibility requirements as regular-priced items.

Damaged, defective or incorrect products

If your order arrives damaged, defective or incorrect, please contact us at [contact email] with your order details and a description of the problem.

We will assist you with an appropriate refund, replacement or other remedy in accordance with applicable consumer law.

Exchanges

If you would like to exchange an unused and unopened product, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability and the return eligibility requirements above.

Returning your order

Before sending a product back, contact us at connect@avatane.com for return instructions.

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless otherwise required by law.

Where a product is defective, damaged or incorrect, return shipping arrangements will be handled in accordance with applicable consumer law.

We recommend using a trackable shipping service when returning products.

Need help?

For questions about refunds, returns or exchanges, contact:

Avatane
Email: connect@avatane.com